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      Questions? Look Here!

      Is there a warranty on the products?

      We are strong believers in the quality of our products and its purpose.

      We use a unique canvas coating that produces the highest quality images using UL Certified GREENGUARD GOLD Inks. 

      This means that our canvas will not fade, crack, or yellow and will last a lifetime.


      In case of a faulty product, contact our customer service at support@thrivilion.com immediately, so we can take care of the issue accordingly.


      To help fix this problem, it is very important to include ALL the following information when contacting our customer service:

      - Your name

      - Order number

      - Product name

      - Description of the fault

      - Clear pictures of the faulty product and the package as well (especially if the package has arrived damaged).


      All details will be thoroughly checked and reviewed with the corresponding department and our team will contact you as soon as possible with a proper response.

       How long does it take for the delivery to arrive?

      Delivery time is within 10-12 working days from the time of the order confirmation.

      We produce each and every product especially for you and we do our best efforts to send your order as quickly as possible.

       Does the order/ delivery include customs fees?

      All the USA and Canada customers won't be a charge for any additional cost whatsoever.

      That being said - Every country/ state has different customs regulations and fees.

      Once the delivery arrives at its destination, your order may be subjected to taxes and/or import duties.

      "Thrivilion" is not responsible for these charges if they are applied and are your responsibility as the customer.

      The payment for such fees is under the client's responsibility alone.

      Can I return my order?

      Each and every product is specially suited and produced according to each order. As a significant part of our ideology to keep our environment safe and clean of waste.

      Our sole goal is that you will be motivated and inspired by our products.

      If for any reason you feel unsatisfied from your received order, kindly contact us via our customer service at support@thrivilion.com.

      If needed you will get a full refund as our Thrivilion Promise guarantee. 

      Please note that in case like that, the cost of the return shipping is on you.


      For a full and better understanding please read our Return & Refund Policy.

       Can I change/ update my order details?

      In case the request for change/ update is within the 24 hours from the time of the order’s issuance and confirmation, contact our customer service at support@thrivilion.com .

      - In case the request for change/ update is after the 24 hours from the time of the order’s issuance and confirmation, and your order was already processed and printed, unfortunately, we will be unable to perform any changes/ updates.


      Nonetheless, please contact out customer service at support@thrivilion.com and we will do our best to find an ideal solution, if possible

      Where is my order?!

      Our priority is to minimize any possible delays in transport once the order was confirmed. With that being said, delays in delivery may occur on rare occasions due to unexpected technical issues within the delivery process.


      If you have yet to receive your order and the order’s status appears as completed via your tracking link/ number, we kindly ask of you to wait for another 48 hours. It is also recommended to contact your local delivery company through which your order is being sent, for any further information. In case the delivery company does not supply you with any new update, please contact our customer service at support@thrivilion.com so we can work on solving the problem for you.

      Still needs us? Send us a message!

      we'll get back to you within 24 hours.